What is the difference between a class card and a membership?
A class card is a number of classes in a package for a discounted rate. When classes are used up, a new card may be purchased. A membership is a monthly recurring auto draft in exchange for a greater discount on each class. For example: Our 10 class card costs $180 and expires 6 months from date of purchase, while our 10 classes per month membership costs $160 and you have 1 month to use all 10 classes.
How long do I have to keep my Membership?
Technically there isn't an "end date" however you can cancel at anytime for $50 or with the purchase of a 10 class card or higher.
Can I share my class card with a friend?
Unfortunately, our scheduling system (Mindbody) will not allow sharing.
Can I sign up for a membership and someone else pay for it?
While our system (Mindbody) will allow it, we as a company do not. Account holder will be notified with a request to change the billing information to the account holder.
What if I have an emergency and can't make it to class at the last minute. Will I still forfeit the class?
While we understand unexpected things happen, if your reservation prevented the admission of someone on the waiting list, then unfortunately, we must charge you for the late cancel.
What is the Late Cancel penalty on a membership or class card?
The penalty is that the class is pulled from your account as if you had been present.
What is the Late Cancel penalty on an unlimited pass or membership?
The Late Cancel fee is $5, however, it is charged only when there is a financial consequence to the studio.
I'm going on vacation. Can I freeze my membership for a week?
No, you can only freeze your membership for your full 30 day cycle.
I was not able to use my membership last month. Can I get a refund?
Memberships are an agreement in which we offer you a deeply discounted rate in exchange for a monthly membership payment. If you are not able to take classes regularly, a class card would be a better option for you.
What are my options if my class card expires with unused classes on it?
You can purchase a 30 day extension for $28
What happens if I file a chargeback against dance 101 in order to cancel my membership or because I want a refund on a class card or drop in?
We are very strict in our response to chargebacks. Anyone who files one will not be welcomed back to the studio (as trust has been broken).